MOSVA Corporation (the "Company") sets out this privacy policy (the "Policy") regarding users' personal information. This Policy explains what personal information the Company collects, how it is used and shared, and how users can manage their own personal information. This is an English translation provided for convenience; the Japanese version prevails.

1. Business operator

Company name: MOSVA Corporation
Address: 3-10-1 Azabujuban, Minato-ku, Tokyo 106-0045, Japan
Representative: Naoto Yamada

2. How personal information is collected

When users register for our services, the Company collects information that can identify an individual, such as name, date of birth, address, telephone number, email address, and credit card number. When users submit our contact form or comments, the Company collects their name, telephone number, and email address.

3. Purposes of use

• To analyze collected browsing and purchase history and inform users of new products and services suited to them. The results of such analysis may be scored, and the score may be provided to third parties.
• To send users information by email about new features, updates, and campaigns for the services they use
• To contact users as necessary, such as for maintenance of the services they use
• To respond to users' comments and inquiries
• To identify users who have violated the terms of service or used the services for improper purposes, and to refuse their use of the services
• To bill users of paid plans for usage fees

The purposes of use of personal information will be changed only where the change is reasonably related to the purposes before the change. When the purposes of use are changed, the Company will notify users of the new purposes by the Company's prescribed method and also announce them on this website.

4. Measures to keep personal data secure

The Company strives to keep personal information accurate and up to date, and provides training to all employees and officers to protect it from unauthorized access, alteration, leakage, loss, and damage. The Company has also established internal rules for the protection of personal information and conducts regular inspections of how it is handled in practice.

5. Joint use of personal data

The Company jointly uses personal data as follows.

• Party responsible for the management of personal data: MOSVA Corporation
• Purposes of use by joint users: the same as the purposes of use stated above.
• Items used: name, address, telephone number, email address
• Scope of joint users: companies constituting the Company's corporate group

6. Provision of personal data to third parties

Except in the following cases, the Company will not provide personal information to third parties without consent.

• Where required by laws and regulations
• Where necessary to protect a person's life, body, or property and it is difficult to obtain the person's consent
• Where especially necessary to improve public health or promote the sound development of children and it is difficult to obtain the person's consent
• Where cooperation is necessary for a national or local government agency, or a party entrusted by one, to carry out duties prescribed by laws and regulations, and obtaining the person's consent could interfere with those duties
• Where the following matters have been notified to or announced to the person in advance and the Company has filed a notification with the Personal Information Protection Commission:
  • That the purpose of use includes provision to third parties
  • The items of personal data provided to third parties
  • The means or method of provision to third parties
  • That provision of the personal information to third parties will be stopped at the person's request
  • How to accept the person's request

7. Handling of anonymized information

When the Company creates anonymized information (personal information processed so that a specific individual cannot be identified and the original information cannot be restored), it will:

• Process the information appropriately in accordance with the standards set by law
• Take security measures in accordance with the standards set by law
• Publicly announce the items of personal information contained in the anonymized information
• Not collate the information with other information to identify the person from whom it was created

8. Disclosure and correction of retained personal data

When the Company is requested by a person to disclose their personal information, it will disclose it to that person without delay. If you wish to be notified of the purposes of use of your personal information, or to have it corrected, added to, deleted, suspended from use, or suspended from provision to third parties, please follow the procedure below.

Please mail the following documents to our contact desk.

• A request form for disclosure of retained personal data
• A copy of an identity document with a photo (driver's license, Individual Number Card, residence card, special permanent resident certificate, passport, etc.)
• A handling fee of 500 yen per request

Mailing address
3-10-1 Azabujuban, Minato-ku, Tokyo 106-0045, Japan
MOSVA Corporation, Contact Desk

9. Contact for questions and complaints about personal information

For questions, concerns, complaints, or other inquiries about the Company's handling of personal information, please contact us through the contact form.

10. SSL (Secure Socket Layer)

This website supports SSL and encrypts communication between your web browser and our web server. Personal information you enter, such as your name, address, and telephone number, is encrypted automatically.

11. Cookies

A cookie is data sent from a web server to a web browser. By referring to cookies, the web server can identify your computer, allowing you to use this website more efficiently. The files this website sends as cookies do not contain information that identifies individuals. You can disable cookies in your web browser settings.

12. Established and revised

Established: January 1, 2024
Revised: August 21, 2026 (business address and mailing address updated to the current location)

13. Disclaimer

• While the Company makes every effort to ensure the accuracy of the information on this website, the Company assumes no responsibility for any actions taken by users based on that information.
• The Company assumes no responsibility for any damage suffered by users, or caused by users to third parties, as a result of using this website.

14. Copyright and portrait rights

All text, images, and other content on this website are protected by copyright, portrait rights, and other rights. Unauthorized use or reproduction is prohibited.

15. Links

You are free to link to this website. However, depending on the content of the linking website, we may ask you to remove the link.